This policy transparently explains the entire process — from collection to storage — for every piece of information you share with Lucky Star. No complex legal jargon, just clear and straightforward language.
Your privacy is our priority at every step.
All your data on Lucky Star is stored on encrypted servers. Payment information is never stored on our servers — it is processed directly through the payment gateway.
Your name, phone number, or personal details are never sold or shared with advertisers or third parties. Lucky Star stands firm on this commitment.
Every Lucky Star session is protected with 256-bit SSL encryption, two-factor authentication, and a real-time firewall.
You can update your Lucky Star account details at any time. If anything is incorrect or out of date, our support team can help you fix it quickly.
If you close your account, you can request that your personal data be deleted. Your information will not be retained unless there is a legal obligation to keep it.
If any significant changes are made to the privacy policy, Lucky Star will notify you in advance by email or in-app notification.
When you create an account or use Lucky Star, certain information is collected from you. This policy is here to give you honest answers about what's collected, why it's needed, where it goes, and how it's kept safe.
Have a question? Get in touch: support@luckystar-taka.com — You'll receive a response in Bangla.
This privacy policy applies to users of the Lucky Star website (luckystar-taka.com) and mobile application. Lucky Star is an internationally licensed online entertainment platform offering Sports Betting and Live Casino services to bettors in Bangladesh.
We respect your privacy. This policy is built in accordance with international data protection standards. By using the Lucky Star platform, you are considered to have accepted the terms of this policy.
In plain terms: Lucky Star uses your information solely to provide its services. It is never sold to advertisers or used for unrelated purposes.
Information you provide when creating an account is collected. This includes your name, date of birth, phone number, and payment method details. If KYC verification is required, your national ID information may also be requested.
Certain information is collected automatically while you use the Lucky Star platform. This data is used to improve the platform and maintain security.
| Data Type | Example | Why It's Collected |
|---|---|---|
| Identity Information | Name, date of birth, phone | Account Verification |
| Transaction Information | Deposit/Withdrawal Records | Financial Security & Legal Obligations |
| Device Information | IP address, browser, OS | Fraud Prevention |
| Usage Data | Login times, bet history | Service Improvement |
| Cookies data | Session data, preference settings | Improving your experience |
Lucky Star never stores payment card numbers or mobile banking PINs. This sensitive information is processed directly through the payment gateway.
Lucky Star only uses your data for the purposes it was collected for. Each use case is clearly explained below.
Lucky Star never: Selling your data to advertisers, sharing it with unrelated third parties, or using it for marketing purposes without your consent.
Lucky Star follows the highest industry standards to protect user data. Security measures are in place at both the technical and administrative levels.
Lucky Star conducts a full system audit with independent security experts on an annual basis. This ensures compliance with the latest security standards, and upgrades are carried out regularly based on audit findings.
"Our security team reviews billions of data points every day. If anything unusual happens on a user's account, we notify that person immediately. That's the Lucky Star promise."
— Lucky Star Security TeamIf you notice any suspicious activity on your account, change your password immediately and notify Lucky Star support.
Lucky Star uses cookies on its website and app. Cookies are small text files stored in your browser that help make the site easier to use. They are harmless and do not collect personal information.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause certain Lucky Star features to not function properly. For the mobile app, cookie settings can be managed through your device settings.
Lucky Star believes every user should have full control over their own data. That's why the following rights are granted to you.
To exercise your rights: Email us at support@luckystar-taka.com or reach out via Live Chat. You're welcome to send your request in Bangla.
Lucky Star strictly prohibits account registration by anyone under the age of 18. No information is or should be collected from minors.
If Lucky Star becomes aware that a minor has created an account, all associated data is immediately deleted and the account is closed. If you believe your child has accessed Lucky Star in any way, please contact support@luckystar-taka.com right away.
Lucky Star reserves the right to update this privacy policy as needed. Any changes will be reflected with a new date on this page. For significant updates, users will be notified via email or an in-app notification.
Continued use of Lucky Star after a policy update will be considered acceptance of the revised terms. It's worth checking this page from time to time to stay up to date.
When signing up for an account online, many people wonder — "I've given my name, phone number, and address, so where does all that information go?" It's a completely valid concern, especially on a betting platform where financial transactions are involved. Lucky Star has built its privacy policy with exactly that concern in mind.
When you deposit via bKash or Nagad at Lucky Star, your mobile banking number goes directly to the payment gateway — it is never stored on Lucky Star's servers. This means that even in the event of a database breach, your bKash PIN or account number remains safe, because it simply isn't there.
This is a common question. Lucky Star's policy is clear — your phone number is never shared with third parties. Lucky Star itself may occasionally send you important updates or relevant offers via SMS, but you can turn this off at any time. Simply go to the notifications section in your profile settings to manage all communications.
For large withdrawals, Lucky Star may sometimes request a copy of your national ID. This might feel inconvenient, but it's actually there to protect you — ensuring that only you can withdraw your funds, and no one else. It is also a mandatory requirement under international anti-money laundering laws. These documents are encrypted and can only be accessed by authorized staff.
Lucky Star's responsible gaming team analyses user betting data to detect unusual patterns — such as a sudden spike in deposits, prolonged play sessions, or increasingly large bets following significant losses. When such patterns are identified, Lucky Star reaches out to offer support. This data is used solely for player protection and nothing else.
Lucky Star believes the true owner of data is the user, not the company. That's why you can find out what information Lucky Star holds about you at any time, request corrections, and ask for it to be deleted when you close your account. This isn't just a written commitment — Lucky Star's support team processes these requests on a regular basis.